you know Our policy
Warranty Limitations:
Please note that our warranty does not cover damages resulting from misuse, abuse, neglect, unauthorized repair or modification, accidents, or normal wear and tear. Additionally, we do not cover damages resulting from any acts of nature, such as lightning strikes, floods, or earthquakes.
This warranty does not include:
·Any condition resulting from other than ordinary residential use or any use for which the product was not intended, such as use in rental or contract trade or commercial use
·Any condition resulting from incorrect or inadequate maintenance or care
· Damage resulting from misuse, abuse, negligence, accidents or shipping damage
·Dissatisfaction due to buyer’s remorse
· Damages incurred during transportation
·Damages incurred during assembly or maintenance
· Any used, previously displayed items
Warranty Claims:
If you believe your appliance is defective and covered by our warranty, please contact our customer support team at [contact information] to initiate a warranty claim. You will be asked to provide proof of purchase, including the date and location of purchase, and a description of the defect. Once your warranty claim is approved, we will provide instructions on how to proceed with the repair or replacement of the appliance.
Repair labor costs and all door to door service are not included in the warranty policy. The specific maintenance cost depends on the maintenance situation.
CATIVE™ products are manufactured with superior quality standards and workmanship and are backed by our 2 years warranty. We stand behind the quality and reliability of our electronic components,Mechanical stressed parts and are pleased to offer you a one-year warranty to ensure your satisfaction and peace of mind. CATIVE™ products are warranted to the original consumer purchaser to be free of defects in materials or workmanship. We will replace FREE OF CHARGE* any parts that proves defective under warranty. Simply email info@cativecanada to submit a warranty claim
Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all CATIVE™ warranty claims. Upon delivery thoroughly inspect product prior to installation. Any scratches or surface damage or any other damage found must be reported to CATIVE™ within 5 days of delivery date.
This warranty excludes incidental/inconsequential surface damage or scratches after installation and does not cover instances of negligence, misuse, abuse, improper installation, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, damages caused by improper maintenance, alteration of the product, or failure to follow care or installation instructions.
This warranty is intended for residential use only and excludes all industrial, commercial & business usage. Additionally, this warranty does not cover discontinued or display products, whether such items are purchased at discount outlets, unauthorized dealers and /or sold on clearance.
CATIVE™ products are crafted with superior quality standards and workmanship and are engineered to stand the test of time. However, that does not mean the product can be neglected and will need some care and cleaning. It is recommended to use regular soap and hot water along with a non-abrasive cloth or sponge to regularly clean the product. This avoids any nasty build up or deposits which would be tougher to remove. If you feel the use of stronger cleaning solutions or chemicals is necessary always test the cleaning solution or chemical on an inconspicuous area before applying to the entire surface. Wipe all surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and dry any overspray that lands on nearby surfaces. Following these simple principles will ensure your CATIVE™ product will remain as lustrous and stunning as the day it was first received. ENJOY!
All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. We will not handle claims from the consumer directly. Please retain invoices for a minimum of one year for warranty purposes.
Please read the product installation and use instructions carefully! We reserve the right of final interpretation. We will not compensate for personal injury and property damage caused by improper installation and incorrect use of customers.
RETURN POLICY:
You may return most new, unopened , not used items which were not special orders within15 days of delivery for a refund. Items should be returned in their original packaging.
1.Return Processing Fee: A fixed fee of $50 will be charged for processing returns.
2.Restocking Fee: a restocking fee of 5% of the product's original price will be applied.
3.Customer will need to pay a delivery fee of $100 if using free shipping.
If you are not available to pick up your purchased items within 90 days after you pay the deposit, and you request to return the deposit, we will charge a handling fee of $50 ,
We cannot accept returns on merchandise that was opened, used, Damage caused by incorrect installation or self-transportation， returned more than 15 days after delivery. If you would like to make a return or exchange, you must contact us by email: info@cativecanada.com
Items returned to us without notification will not be eligible for a refund or exchange.
According to Health and Wellness Canada, we do not accept used and installed products.
